Remote Maintenance System

The Benefits of Remote Maintenance
With the PCS Remote Maintenance Concept authorized remote clients can access your systems through secure connections. Remote maintenance has many benefits, e.g.

  • Your staff gets real-time support from PCS engineers during configuration and test phases.
  • Your authorized staff members can monitor the control system or execute system tasks according to their access privileges through remote X-displays from mobile devices.
  • PCS support engineers can help you online at patching and updating your process computer systems in a straightforward and secure way.

Two-factor authentication
Robust Security
Remote maintenance systems require very high security standards. All data exchange must take place through tap-proof encrypted channels. Our Remote Maintenance Concept is based on approved two-factor authentication:
  1. A secure tunnel connection is established from the remote client to the target resource network. Authorization for this connection requires a key authentication. The private key of the connecting user represents the factor "something the user has".
  2. Once the secure tunnel is established the username/password authentication takes place through this tunnel. These user credentials represent the factor "something the user knows".
  3. All further data exchange takes place through the secure tunnel. Through this secure connection X-Displays can be sent to a mobile device or to PCS support.

Implementation

Tailored to individual requirements we offer customized implementations of our remote access concept:
  • Complete cost-effective VPN solutions based on proven network security technology.
  • Integration into existing VPN Topologies.
  • Integration into existing authentication frameworks.
Technologies
  • Encryption/Tunneling: e.g. TLS ("SSL") or IPsec
  • Remote Display Server: e.g. NX, Citrix MetaFrame, Sun Secure Global Desktop
  • Authentication Frameworks: e.g. MIT Kerberos, LDAP

detailed information
For further information on the available remote maintenance options please contact our Systems Hardware & Software Engineering Department.

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PCS Process Control Systems AG
Werkstrasse 6/8
CH - 8620 Wetzikon
Phone: +41 44 931 22 44
Fax: +41 44 931 22 53
Email: send message

PCS Process Control Systems GmbH
Wolfganggasse 45-47
AT - 1120 Wien
Phone: +43 1 890 39 22 0
Fax: +43 1 890 39 22 20
Email: send message

Remote Maintenance System